Programmes > Industrial Relations

Trust in Care


€425 Non-member rate €385 Ibec member rate

Select location and dates
No. of attendees

Trust in Care

Duration: 1 day

  • Online
  • 1 day
  • Wed 8 Dec 2021 | 09:30 - 17:00


This programme provides participants with the necessary skills and knowledge to carry out fair and complete investigations under the HSE Trust in Care Policy.

At the end of the programme participants will:

  • Understand the current best practice approach to dealing with issues in the area of conducting investigations under the Trust in Care Policy
  • Be able to conduct fair and impartial investigations under the Trust in Care Policy
  • Understand the need for fair procedures when conducting such investigations
  • Be able to write clear and concise investigation reports
  • Understand the key interpersonal skills required of the investigator
  • Ensure that the organisation is compliant with the Trust in Care Policy when carrying out investigations


This programme is for:

Health service and social care employers, HR practitioners in the health and social care service sector, managers, supervisors, team leads working in the health and social care service sector.



There are a number of activities and case studies as part of the course to ensure that the key knowledge and skills are practised. Participants are encouraged to express their views and experiences. Case studies and exercises will be used to ensure a real practical understanding of each topic.

Programme Schedule

Introduction and Overview and Procedures for Receiving a Complaint of Abuse

  • Introduction
  • Purpose of the Policy
  • Health and Social Care Agencies Responsibilities
  • Preventative Measures
  • Definition of ‘Abuse’
  • How Complaints can arise
  • Dealing with the Complainant
  • Anonymous Complaints
  • Reporting Procedures

Managing Allegations of Abuse and Key Skills of the Investigator 

  • Preliminary Screening of Complaints
  • Protective Measures
  • Principles Governing the Investigation
  • Formal investigation Process – Steps
  • Establishing the Terms of Reference
  • Establishing the Facts
  • Evaluating the Evidence
  • Making the Decision
  • The Investigation Report

Investigation Outcomes & Follow-up

  • Complaint is Upheld
  • Complaint is not Upheld
  • False or Vexatious Complaints

Programme Director

Patricia Sugrue

Patricia joined Ibec in 1990. She has been actively involved in training managers in managing people skills throughout her career. She currently runs a number of specialised Ibec public programmes including Diploma & Certificate courses in Industrial Relations, Discipline and Dismissals and Negotiations workshops. She is also actively involved in in-company training programmes. 

Her areas of expertise are industrial relations, employment law, discipline and dismissals, managing absenteeism, poor performance and bullying & harassment, dispute and conflict resolution, preparation and presentation of cases to the Labour Court, the Conciliation and Adjudication Officers’ Services of the WRC.   

This Trust in Care programme at Ibec was solid training suitable for both Human Resource and Operational Management in investigation of Trust In Care allegations.

Tracey O Malley
HR Manager
Dublin Simon Community

Download our brochure

Download our annual course brochure

Download PDF

Join Ibec

Become an Ibec member and avail of discounted rates

Join now



Get started

If you have any questions about our programmes, or need help choosing the right programme for you, contact us today...

Contact us