Programmes > Industrial Relations

CPD Diploma in Industrial Relations

Accredited by Technological University Dublin

€3560 Non-member rate €3140 Ibec member rate

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CPD Diploma in Industrial Relations

Duration: 12 days

Level: CPD Level 6 NFQ (20 ECTS)

Accredited by: Technological University Dublin

  • Online
  • 12 days
  • Fri 9 Dec 2022 | 09:30 - 17:00
  • Fri 27 Jan 2023 | 09:30 - 17:00
  • Fri 10 Feb 2023 | 09:30 - 17:00
  • Fri 24 Feb 2023 | 09:30 - 17:00
  • Fri 10 Mar 2023 | 09:30 - 17:00
  • Fri 24 Mar 2023 | 09:30 - 17:00
  • Fri 7 Apr 2023 | 09:30 - 17:00
  • Fri 21 Apr 2023 | 09:30 - 17:00
  • Fri 7 Oct 2022 | 09:30 - 17:00
  • Fri 21 Oct 2022 | 09:30 - 17:00
  • Fri 18 Nov 2022 | 09:30 - 17:00
  • Fri 4 Nov 2022 | 09:30 - 17:00


This programme focuses on theory, law and the practical application required for those who work in industrial relations, human resource management and related areas. 

At the end of the programme participants will have:

  • An understanding of the legal framework surrounding industrial relations in Ireland, so that participants can demonstrate this in third party negotiations

  • A range of effective negotiation and conflict management skills which can be demonstrated in practise

  • Understanding of what constitutes industrial action, whether it is lawful, what liabilities may arise for the employee/trade union and what, if any, remedies are open to the employer

  • Understanding of express and implied terms which bind the employer/employee relationship

  • Skills in the areas of communications and conflict management

  • The opportunity to prepare a case including a written submission to a third-party hearing


This programme is for:

The diploma is designed to meet the needs of managers / executives and is aimed at developing their knowledge of industrial relations.  Those attending are therefore required to be working in or moving to the area of HR or management.



There are a number of activities and case studies used throughout the programme which ensures that all of the learning is applied in a real way. The programme leader encourages group discussion and involvement throughout each session, ensuring opportunities for questions and real issues are discussed at all times. Best practice examples in all areas of Industrial Relations will be highlighted and discussed throughout the programme. To achieve accreditation this course is assessed by exam and assignment submissions.

Programme Schedule

Introduction to Industrial Relations

  • What is Industrial Relations?

  • Factors that have shaped IR in Ireland

  • The emergence of Trade Unions

  • Role of Theory in IR

  • State approaches to TU’s

  • Trade Union Movement & Employer Associations

  • The IR Institutions

  • Industrial Relations Acts, 1990

Introduction to Employment Law

  • Contracts of employment

  • Fixed Term Workers Act

  • Agency Workers

  • Protective Leaves

  • Redundancy

  • Employment Equality Legislation

  • Bullying & Harassment

  • Discipline & Dismissals

  • Dealing with Absenteeism, Incompetence & Misconduct

Effective Negotiation Skills

  • Definition and objective of negotiations
  • Strategic choices
  • The stages/phases/types of negotiations
  • Role play – local level negotiations
  • Referral of dispute to the WRC – Conciliation Conference
  • Referral of disputes to the Labour Court
  • Drafting a written submission
  • Role play – Mock Labour Court Hearing

Resolving Conflict Effectively

  • Understanding your style
  • Assertive and communications skills
  • Reducing conflict
  • Handling difficult people
  • Practice and feedback

Collective Bargaining Practice & Dispute Resolutions

  • What is collective bargaining?
  • Trade Union Recognition
  • Obligation on employers to negotiate?
  • Disputes in relation to recognition
  • IR Acts 1946-1990 / 2001-2015
  • Recent Case Law
  • Registered Employment Agreements [REAs] and Sectoral Employment Orders [SEOs]

Managing Change

  • Defining change management
  • The people part of change
  • Common change pitfalls
  • Types of organisational change
  • Effective teamwork to deliver change
  • Change models
  • Implementing change
  • Strategy and change

Accredited Partner

Collaborating since 2008 to deliver pragmatic education to support careers and organisational development

Read more about our partnership

Programme Director

Patricia Sugrue

Patricia joined Ibec in 1990. She has been actively involved in training managers in managing people skills throughout her career. She currently runs a number of specialised Ibec public programmes including Diploma & Certificate courses in Industrial Relations, Discipline and Dismissals and negotiations workshops. She is also actively involved in in-company training programmes.

Her areas of expertise are industrial relations, employment law, discipline and dismissals, managing absenteeism, poor performance and bullying & harassment, dispute and conflict resolution, preparation and presentation of cases to the Labour Court, the Conciliation and Adjudication Officers’ Services of the WRC.

I found the delivery of the CPD Diploma in Industrial Relations programme at Ibec excellent.

I thoroughly recommend it as a learning experience.


Declan Hannigan
Operations Director
SK Biotek Ireland

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