Programmes > Employment Law

Dignity at Work: Support Contact Person


€446 Non-member rate €404 Ibec member rate

Select location and dates
No. of attendees

Dignity at Work: Support Contact Person

Duration: 1 day

  • 1 day
  • Mon 17 Oct 2022 | 09:30 - 17:00


The primary objective of this programme is to provide all those who will become support contact persons with an in-depth understanding of the role in a clear and concise manner.

At the end of the programme participants will:

  • Have a clear understanding of the legal definitions of bullying, sexual harassment and harassment 
  • Understand the behaviours that constitute bullying and harassment 
  • Know how to be a strong and supportive support contact person who can explain the procedures for addressing complaints of bullying and harassment in a non-directional manner 
  • Develop and improve the skills of communication, listening and dealing with conflict  
  • Be in a position to answer queries and questions in the area of bullying and harassment within an organisation 


This programme is for:

Those managing the function of the support contract person or those who will become the support contact person to ensure they understand the role in a clear and concise manner.



The facilitator will present the issues in a practical manner illustrating the key points with the use of realistic case examples, case studies and exercises.

Programme Schedule

Effects of Bullying harassment 

  • Why people don’t complain 
  • Effects of B&H – individual/organisation 
  • Prevention – company obligations 

The Legislation

  • The Employment Equality Acts  
  • The Industrial Relations Acts  
  • Unfair Dismissals  
  • Safety Health and Welfare Acts  
  • Common Law  
  • Codes of Practice  

The Role of the Support Contact Person 

  • Understanding the role and what is involved in being a SCP 
  • Rules of engagement 

Defining Bullying and Harassment   

  • Studying the definitions of bullying and harassment at work and reaching an understanding on what they mean in practice.  
  • Bullying and Harassment Issues

Issue Resolution and Grievances v Bullying & Harassment 

  • Informal Procedure  
  • Mediation 
  • Formal procedure 
  • The Rules of Natural Justice
  • Hints and tips for the Support Contact Person 
  • External claims procedure and redress 

Interpersonal Skills Needed to Be the Contact Person

  • Listening 
  • Questioning 
  • Body language 
  • Dealing with conflict 

Programme Director

Patricia Sugrue

Patricia joined Ibec in 1990. She has been actively involved in training managers in managing people skills throughout her career. She currently runs a number of specialised Ibec public programmes including Diploma & Certificate courses in Industrial Relations, Discipline and Dismissals and Negotiations workshops. She is also actively involved in in-company training programmes. 

Her areas of expertise are industrial relations, employment law, discipline and dismissals, managing absenteeism, poor performance and bullying & harassment, dispute and conflict resolution, preparation and presentation of cases to the Labour Court, the Conciliation and Adjudication Officers’ Services of the WRC. 

The Bullying & Harassment - Support Contact Person programme was enjoyable and the on-line format did not distracted from the content or my learning.

I found it very practical and relevant overall, it gave me a clear view of the different facets of the Support Contact Person role and the various perspectives they are likely to encounter were discussed. The pace was also very good.

Mary Corless
HR Manager
Chester Beatty

Download our brochure

Download our annual course brochure

Download PDF

Join Ibec

Become an Ibec member and avail of discounted rates

Join now



Get started

If you have any questions about our programmes, or need help choosing the right programme for you, contact us today...

Contact us