Programmes > Management Development

CPD Certificate in Managing People Skills

Accredited by Technological University Dublin

€2100 Non-member rate €1900 Ibec member rate

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CPD Certificate in Managing People Skills

Duration: 4 days

Level: CPD Level 6 NFQ (5 ECTS)

Accredited by: Technological University Dublin

  • Online
  • 4 days
  • Tue 16 Nov 2021 | 09:30 - 17:00
  • Wed 17 Nov 2021 | 09:30 - 17:00
  • Tue 23 Nov 2021 | 09:30 - 17:00
  • Wed 24 Nov 2021 | 09:30 - 17:00


This programme provides participants in developing their management and interpersonal skills and to build on many of the core skills introduced in our earlier CPD Managing People.

At the end of the programme participants will:

  • Gain an insight into their own behavioural style and approach to others by carrying out a detailed personality profile
  • Develop the key communications skills and the confidence to use them
  • Improve personal presentation skills through practice and feedback
  • Develop and improve key management skills, motivation, managing meetings and team building
  • Manage their time more effectively
  • Develop a greater understanding of their own preferred interactive style and recognise the dynamics of interpersonal relationships


This programme is for:

Managers and supervisors who want to develop their people management skills further.



This programme consists of four modules to enable participants to practice the cores skills of management.  All presenters on the programme are practitioners who deal with a variety of real-life situations on a daily basis.  Extensive use is made of practical exercises, case studies and role-plays to secure a high level of discussion and self-learning.  A large proportion of the time is spent discussing issues to ensure a thorough understanding of the key points and their application. Actual case histories are used to draw up the case studies and role-plays.

Programme Schedule

The Role of the Manager

  • Managing Vs operating
  • Identifying vital management skills
  • Your leadership style
  • Personality testing
  • Understanding behaviour and its effects
  • Communication Skills
  • Skills of communication
  • Personal style
  • How to become a more effective communicator

 Managing Performance and Presentation Skills

  • Managing your own performance
  • Target setting
  • Giving feedback
  • Influencing others
  • Taking corrective action
  • Dealing with conflict
  • Delegating effectively
  • How to make a powerful presentation
  • Practice skills
  • Communicating with confidence Motivation
  • Your own interactive style
  • Styles to develop
  • Behaviours to develop

Time Management/Stress Management

  • Identifying time wasters/stressors
  • How you can manage your time more effectively
  • Gaining control
  • Managing meetings
  • Chairing a meeting
  • Stages of the meeting
  • Skills to conduct a meeting effectively
  • Effective Team Building
  • Effective teams
  • Key skills
  • Stages in team development

Accredited Partner

Collaborating since 2008 to deliver pragmatic education to support careers and organisational development

Read more about our partnership

Programme Director

Tony Devitt  

Tony is an Ibec associate trainer with 30 years management experience in Retail/Retail Catering, Leisure, Shopping Centres, High Street, UK Local Government and Airports. Now working with Ibec he provides valuable input and expertise with his excellent training style and strong interpersonal skills.    

He has extensive training and management experience and worked in many countries designing, delivering and implementing programmes relating to corporate culture and business practice. A respected Trainer and Consultant in the area of Retailing and Management he is often sought after to work with companies because of his particular views and experience in ‘soft skill’ areas.  

I  attended the CPD Managing People Skills programme at Ibec.

The programme facilitator was energetic and knowledgeable.


Maria Rogers
QA Compliance Specialist
Integra Life Sciences

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